March 9, 2010

Demand Response Service

In Berkeley County Demand Response Service travels up to a mile and a half off the regular fixed route.  Requests will be available on a first come, first served basis. Medical appointments take priorty and should be scheduled as soon as possible.  Reservations must be made at least one day in advance, prior to 3:00 pm.  This service can be arranged by calling the PanTran office at 304-263-0876.  The cost of the service is $3.00 plus the regular route fee (see rate schedule).  Hours of service are 8:00 am to 5:00 pm.

The Jefferson County Demand Response Service can travel anywhere within Jefferson County.  For first time Medicaid patients please contact Jefferson County Council on Aging at 304-725-4044 for approval.  On Thursdays transportation to Winchester is provided for morning appointments only.  Call prior to 3:00 pm the day before your trip to schedule with the Mobility Manager.  Appointments must be between the hours of 6:30 am to 3:00pm.  Jefferson County Demand Response operates on donations; the standard donation is $3.00.

Trip Purposes

• Grocery
• Education
• Recreational
• Medical Appointments
• Employment
• Meal Sites
• Shopping

Request Requirements

1. Service must be requested at least one day in advance.
2. At the time of the request you must provide the following information:
   1. Full Name
   2. Address of Pickup
   3. Address of Drop (if not on the scheduled route)
   4. Time of Pickup
   5. Telephone
   6. E-Mail Address (for online requests)